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About Our Service & Scheduling

General Service Questions

FluffRush is a family-owned, professional laundry service based in St. Charles, MO. We specialize in convenient, next-day pickup and delivery to save you time and hassle. We pick up your dirty laundry and return it to you washed, dried, and neatly folded within 24 hours.

Our drivers are on the road making pickups and deliveries 7 days a week, from 8:00 AM to 8:00 PM.

We currently offer our pickup and delivery service in Saint Charles, Saint Peters, O’Fallon, Chesterfield, and Wildwood, MO. You can view our full list of zip codes on our Service Areas Page.

It's easy! You can schedule directly through our website by clicking any "Schedule a Pickup" button. The online system will guide you through creating an account and choosing your service date.

The Laundry Process

How We Care for Your Clothes

Yes, you can! We offer a high-quality premium scented detergent and a hypoallergenic (free & clear) option for sensitive skin. We also use quality fabric softeners and dryer sheets. If you prefer Tide, we can use that for a small upcharge. You can select your preference when you schedule your order online.

Absolutely. Our team carefully sorts all laundry into whites and darks to ensure your clothes are washed properly and colors are protected.

For items that need extra attention, we provide a spot treatment service using effective removers like Shout to help lift stains before washing.

Yes. When you place your order online, there is a section to add notes for any special instructions you may have (e.g., low heat for certain items, specific folding requests). We are happy to accommodate where possible.

We do! If you provide the hangers with your laundry, we will hang requested items for no extra charge. If you need us to provide hangers, there is a small fee of $0.15 per hanger.

Pricing & Policies

Questions About Billing & Policies

Simply use the code NEWCUSTOMER when you are scheduling your very first pickup with us!

We are proud to offer a guaranteed next-day delivery on all standard orders. We pick it up one day and deliver it back fresh and clean the next.

We treat every item with great care. However, in the rare event of an issue, our policy is to provide a credit of up to $25 per individual item, with a total order limit of $250, subject to our terms of service.

For the health and safety of our staff and to maintain hygienic standards for all customers, we cannot accept or process items contaminated with bodily fluids. Such items will be returned unwashed.

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Still Have Questions?

We'd Be Happy to Chat!

If we didn't answer your question here, please feel free to get in touch with our friendly team.